5 Convenient Calling Features That Can Boost Productivity

BBH SolutionsNews

Employees tend to have many responsibilities, especially in small businesses. To handle these responsibilities, they need to manage their time wisely. One way you can help your employees be more productive is by subscribing to a hosted Voice over IP system (VoIP) which provides calling features designed with convenience in mind.

Here are five convenient calling features that you might want to look for in a phone system:

1. Single Number Reach

Employees who are on the move will find single number reach  helpful. When this feature is enabled, an unanswered call is automatically forwarded to a preset list of phone numbers, but the person calling only has to dial one number. Employees specify the phones to forward their calls to and the number of rings before the call is forwarded. They often set up sequential ringing so that calls go to their desk phone, then their cell phone, and finally voicemail. 

2. Call Queuing – Basic Automatic Call Distribution

For organizations that receive heavy inbound call traffic, basic Automatic Call Distribution (ACD) routes inbound calls to available agents or departments.  This helps by reducing client hold time and wasted productivity spent transferring calls.

3. Ad-Hoc Conference Calling

Traveling to a meeting can make an employee’s productivity plummet. With ad-hoc conference calling, employees can attend meetings without wasting precious time travelling. Ac-Hoc Conference calling provides a virtual meeting room, in which employees can bring multiple parties together using a few simple dial strokes.

4. Three-Way Calling

Three-way calling lets employees participate in impromptu conference calls. During a call, an employee can add another person to the conversation. All the employee needs to do is press the switch hook or flash button, call the third person, and then press the switch hook or flash button again.

5. Integrated Voicemail Messaging

With integrated voicemail, employees receive their voice messages as .wav files in their email inbox.  This allows them to selectively listen to messages instead of retrieving them one by one over their phone handset.  They can also forward the messages to their coworkers and constituents.